Plateau Animal Home Health Privacy Policy
Created: 12/6/24

Introduction
Plateau Animal Home Health has created the following Privacy Policy to let you know what information
we collect when you visit or use the Services, why we collect it, and how it is used.
Information We Collect
When you use our Services, we may collect the following information to provide, improve, protect, and
promote our Services:
Information You Share with Us

Account Details: When you create an account, we collect basic information such as your name and
email address. Depending on the Services, we may also gather your credit/debit card details, mailing
address, and phone number. Please note that we use an external service provider to handle and process
payment information.

Your Records: Our Services are designed to assist pet owners in managing their pets' veterinary care,
including appointment scheduling, treatment plans, and medical records. To provide these services, we
store, process, and transmit your pet's records along with relevant information. Rest assured, we do not
sell your pet's records.

Communications with Us: We may collect personal information such as your email address, phone
number, or mailing address when you inquire about our Services, sign up for our newsletter, request
customer support, or contact us in other ways including but not limited to text/SMS.

Customer Service and Support: If you interact with any Plateau Animal Home Health’s employees, we
may collect the information you provide to our representatives. In addition, calls with our support team
may be recorded for training and quality assurance.

Interactive Features: Plateau Animal Home Health may offer interactive features like commenting,
collaboration tools, chat services, and social media pages. When you engage with these features, both
Plateau Animal Home Health and other users may collect the information you submit. Please be aware
that by using these features, you assume the risk that your personal data could be accessed and used by
third parties for various purposes.

Events and Conferences: At conferences, trade shows, and similar events, we may gather personal
information from individuals who show interest in Plateau Animal Home Health and our Services. Any
information collected during these events will be used for the specific purposes for which it was
provided.

Surveys, Business Development and Partnerships: From time to time, we may invite you to participate
in surveys. If you choose to participate, you may be asked to provide personal information. We may also

collect personal data from individuals and third parties as part of our efforts to explore and develop new
business opportunities or strategic partnerships.

Information We Collect Through Your Use of Our Services

We could collect certain information automatically when you use our Website/Services. This information
may include your IP address, MAC address, cookie identifiers, mobile carrier, mobile advertising and
other unique identifiers, user settings, details about your browser and Internet service provider,
operating system, or device, location data (including inferred location based on your IP address), pages
you visit before, during, and after using our Services, information about the links you click, and other
details about your usage of our Services (such as frequency and duration of use). This information may
be linked to your account and other devices.

Cookies and Other Technologies: We use technologies like cookies and pixel tags to enhance, protect,
and improve our Services. For example, cookies help us remember your preferences, understand how
you use our Services, and make improvements based on that data. You can adjust your browser settings
to block cookies, but this may affect your ability to use certain features of the Services. Additionally, we
may work with third-party service providers who set cookies and similar technologies to support our
Services. We may use Google Analytics and other third-party services to gather and analyze data about
how you use our veterinary Services. For more information about Google Analytics, please visit
www.google.com/policies/privacy/partners/. If you wish to opt out of Google Analytics' collection and
processing of data, you can do so by visiting https://tools.google.com/dlpage/gaoptout.

Third-Party Services and Organizations: We may collect information about you from external sources,
including third-party services and organizations. For instance, if you access or use our veterinary Services
through a third-party application, such as a third-party login service or pay service, we may gather
information about you from that provider based on the details you've shared through your privacy
settings.

How We Use Your Information

We process personal data for various purposes related to providing our veterinary services, including:

To Provide the Services or Information You Request:
 Fulfill our agreement with you or the organization you represent in using our veterinary services.
 Assess your pet’s needs to offer appropriate care and services.
 Manage your account and information.
 Process payment details to facilitate the use of our services.
 Respond to questions, concerns, and requests for additional information. Address requests for
customer or technical support.

Legitimate Interests:

 Conduct direct research, and development (including marketing research).
 Measure your interest with our veterinary services.

 Develop new services / products for your pet's care and improve our services based on feedback
and usage data.
 Ensure quality control and safety in our operations as well as verify identity for security and
medical purposes.
 Carry out audits to ensure compliance with regulations and standards.
 Communicate with you about updates or activities related to our services.
 Prevent and address any prohibited or illegal activities.
 Enforce our agreements and policies. Comply with legal requirements.

Consent: Plateau Animal Home Health may use your personal data for other purposes that are clearly
communicated to you at the time of collection or with your consent. This may include connecting your
account with third-party services or gathering feedback from you to enhance our veterinary services and
develop new features. We communicate with our customers through various channels, including but not
limited to email, phone, and text messaging. By providing your contact information, you consent to
receive communications from us through these methods for purposes related to the services we
provide.

How We May Share Your Information

Plateau Animal Home Health may share the information described in the "Information We Collect", and
"Information We Collect Through Your Use of the Services.”

Business Partners:

We may share personal data with business partners to provide you with the veterinary services or
products you have requested. We may also share information with partners with whom we jointly offer
products or services related to pet care.

Interest-Based or Personalized Advertising:

Plateau Animal Home Health may allow third-party advertising partners to set cookies and use other
technologies to collect information about your activities and device (e.g., IP address, cookie identifiers,
pages visited, location, time of day). These partners may use this information, along with data collected
from other sources, to deliver personalized advertisements when you visit third-party services within
their networks. This practice is known as "interest-based advertising" or "personalized advertising." If
you prefer not to share your personal data with advertising partners, you can follow the instructions
provided below.

APIs and Software Development Kits:

We may use third-party APIs and software development kits (SDKs) as part of the functionality of our
Services. These APIs and SDKs may allow third parties, including advertising partners, to collect your
personal data to provide more relevant content related to your pet’s care.

Disclosures to Protect Us or Others:
We may access, preserve, and disclose your personal data if we believe it is necessary or appropriate to:
(i) comply with legal obligations or law enforcement requests, such as a court order or subpoena;
(ii) protect your, our, or others' rights, property, or safety;

(iii) collect amounts owed to us;
(iv) prevent financial loss or in connection with an investigation or prosecution of suspected illegal
activity;
(v) or if we believe disclosure is necessary or advisable for any other lawful purpose.

Merger, Sale, or Other Asset Transfers:
In the event of a merger, acquisition, financing due diligence, bankruptcy, purchase, sale of assets, or
transition of services to another provider, your personal information may be sold or transferred as part
of the transaction, as permitted by law or contract. We will notify you (for example, via the email or
text/SMS associated with your account) of any such changes and provide information about your
choices in these situations.

Your Choices

General: You may have the right to object to or opt out of certain uses of your personal data.

Email Communications: If you receive an unwanted email from us, you can unsubscribe by using the link
found at the bottom of the email. However, please note that you will continue to receive transaction-
related emails about services or products you’ve requested. We may also send you non-promotional
communications about our veterinary services, and you won’t be able to opt out of those, such as
updates to our Privacy Policy or important service-related notices.

Technologies and Personalized Advertising:
If you prefer to opt-out of cookies and other technologies we use on our services, you can block, disable,
or delete them through your browser or device settings. Please note that cookie-based opt-outs are not
effective on mobile applications. However, you can opt-out of personalized ads on certain mobile
applications by following the instructions for Android and iOS devices.
The online advertising industry also provides websites where you can opt out of receiving targeted ads
from participating advertisers. You can visit these sites to learn more about targeted advertising and
consumer choice:
 Network Advertising Initiative - www.networkadvertising.org/managing/opt_out.asp
 Your Online Choices - https://www.youronlinechoices.eu/
 About Ads - www.aboutads.info/choices/
Please remember, you must opt out separately in each browser and on each device you use.

Individual Rights Regarding Personal Data
In accordance with the California Consumer Privacy Act (CCPA), Plateau Animal Home Health does not
"sell" your personal data.
You have control of your personal data and how it is collected, used, and shared. For example, you can:
 Delete, change or correct your data: You can request the deletion, request to update or make
corrections to your personal data.

 Access and transfer your data: You can ask for a copy of the personal data you've provided to us
or that we’ve collected, and request to have it transferred to another service.
 Object to the processing of your data: Depending on the type of data processing, you can
request that we stop or limit the use of your personal data by emailing us at
plateauanimalhh@gmail.com.
We will not discriminate against you for exercising any of these rights.

Data Retention
When you create an account with us, we will retain the information for as long as your account is active
or as long as necessary to provide you with our veterinary services. We may also retain this information
as long as required to comply with legal obligations, resolve disputes, or enforce our agreements.

Security of Your Information
We take steps to ensure that your information is handled securely and in accordance with this Privacy
Policy. However, please note that no method of transmitting information over the Internet is completely
secure, and we cannot guarantee the security of any data you provide to us. To the fullest extent
permitted by applicable law, we do not accept liability for any unauthorized access or disclosure of your
information.

Third-Party Websites/Applications
Our Services may contain links to other websites or applications, and other websites or applications may
link to ours. These third-party services are not under our control. We encourage you to review the
privacy policies of any website or application you interact with. We do not endorse, monitor, or approve
these third-party services, and we are not responsible for their privacy practices or content. Visiting
these websites or applications is at your own risk.

Changes to Our Privacy Policy
We may update this Privacy Policy periodically and will post the most recent version on our website. If
any revisions significantly impact your rights, we will notify you.

Contact Us
Have questions or concerns about Plateau Animal Home Health, our Services, or privacy? Contact us at
plateauanimalhh@gmail.com

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